Do you accept purchase orders?

Yes, we do accept purchase orders from businesses. Please contact us for more information on how to submit your Purchase Order to us. All orders invoiced are subject to shipping charges.

How long does it take for my order to arrive?

Orders placed by 3:30 pm Central Standard Time will usually ship the same business day. If you need a delivery by a specific date including next day shipping, please choose one of the UPS shipping options from the drop down bar during checkout.

Please allow additional transit time for during weekends and holidays and to some rural areas. Also, please note that UPS next day air and 2nd day air orders will not be delivered on weekends. UPS only delivers orders on regular business days. (Monday – Friday)

What shipping carriers does Smartox use?

All products are shipped via UPS, this ensures the product gets to its destination and is tracked in the meantime.

I live outside the United States. Does Smartoxship international orders? How much will it cost?

Yes, we ship to most countries around the world. There are additional charges for international orders which will be displayed at time of checkout. Orders will take longer to reach destinations outside the United States. Shipping costs vary by weight and destination.

My order arrived damaged. What should I do?

Please contact us immediately if any item arrives damaged. We will ship a replacement order to you free of charge.

What is the return policy at Smartox?

Any item may be returned within 30 days of purchase for a refund, minus a 15% shipping and restocking fee. Also, any item that is not working properly and is still within a warranty period may be returned for an exchange.

Contact us or call 888.711.9906 and we’ll be glad to assist you.